Privacy Policy

Last updated: 6 November 2026

1. Who we are

This website is operated by [LEGAL COMPANY NAME], trading as Pacific Crew International, at [ADDRESS]. Representative: [REPRESENTATIVE NAME]. In this policy, "we" means that company.

2. Information we collect

Personal information means information about a living individual that can identify them, such as a name, email address or phone number.

We collect only what you give us and what your browser sends automatically.

• Contact form: your name, company (optional), email address, phone number (optional), inquiry type, your message and the language of the page you used.
• Email: anything you include when you write to us directly, such as shipment details and documents.
• Server logs: our hosting provider records technical data such as IP address, date and time, pages requested and browser type, to run and secure the site.

Please do not enter sensitive personal information, such as health details or national ID numbers, in the form.

3. How we use it

• To reply to your inquiry and send you a quote.
• To carry out the import and export support you request.
• To keep records of our dealings with you.
• To meet our legal obligations.
• To keep the website secure.

We will not use your information for any other purpose without your consent, unless the law allows it. We do not sell personal information.

4. Sharing with third parties

We do not give personal information to third parties without your consent, except in these cases:

• When the law requires it, or a public authority makes a lawful request.
• When it is needed to protect a person's life, body or property and getting consent is difficult.
• When you have asked us to carry out a service that needs it.

To carry out a shipment, we share the details needed, for example consignee, goods and dates, with customs brokers, carriers and freight forwarders. We ask them to handle that information appropriately.

Your form entries reach us by email. We use a web hosting provider and an email service to run the site and receive inquiries. They process information on our behalf.

5. Transfers abroad

Our hosting and email providers, and the parties involved in a cross-border shipment, may handle your information in countries other than Japan. Data protection rules in those countries can differ from Japan's. On request, we will tell you which countries are involved and what protections apply.

6. Cookies and external services

This website does not set cookies of its own and does not use analytics or advertising tags. Page fonts are loaded from Google Fonts, so when a page loads your browser connects to Google's servers and Google receives your IP address. See Google's privacy policy for how Google handles that data.

7. Security

We protect personal information with reasonable security measures, including limiting access to the people who need it, to prevent unauthorized access, loss, leakage and misuse.

8. How long we keep it

We keep inquiry records for [RETENTION PERIOD] after our last contact, or longer where the law requires, and then delete them.

9. Your rights

You can ask us to tell you what personal information we hold about you, and to correct it, stop using it or delete it. Send your request to the email address below. We will confirm your identity first and reply within a reasonable time. Where the law allows us to decline a request, we will tell you why.

10. Disclaimer

We take care to keep the information on this website accurate, but we do not guarantee that it is complete or current. Except where the law does not allow us to exclude liability, we are not liable for loss arising from the use of this website or the information on it. Links to other websites are provided for convenience, and we are not responsible for their content.

11. Copyright

The text, design and other content of this website belong to [LEGAL COMPANY NAME] or the parties who license it to us. Except where the law allows, please do not copy, modify or reuse it without our written permission.

12. Changes to this policy

We may update this policy. The date at the top shows the latest version.

13. Contact and complaints

For questions about this policy, complaints or to make a request:

• [LEGAL COMPANY NAME] (Pacific Crew International)
• Email: secretariat.pacificcrew@gmail.com
• Address: [ADDRESS]
• Phone: [PHONE]